FAQ
General
  • Are Classic World toys educational?

    Our toys are crafted to be educational and stimulating, to enchant the child’s development, while also facilitating fun and creativity. Experts have carefully crafted our toys to make sure that they all have the best possible educational value.

  • Where are Classic World toys manufactured?

    Our wooden toys are manufactured in China using wood from sustainable and healthy forests.

  • Where are Classic World toys manufactured?

    Our wooden toys are manufactured in China using wood from sustainable and healthy forests.

  • Where can I find more infomation about your toys?

    On each online product page, we describe the item and suggest similar toys or accessories you might like as well. When instruction or rules are available, we’ll provide a link for your convenience. For any further questions please contact us and we will do our best to answer your questions.

  • Can I order your toys online?

    For some of the products, yes! We have an Amazon store with the account name of Classic International Holdings Limited, and in the coming days more and more products which will be available for online purchase.

  • What age range are your products suitable for?

    We have a wide variety of product for most ages. Further details can be found on our product pages, and if you’ve got any other questions please contact us.

After-sales
  • Can I get replacement parts for my toys?

    Sometimes, we are able to provide spare parts however this varies by product and availability. Please let us know which spare part you’re looking for by getting in touch, and we’ll be happy to help if we can.

  • Why is the painting/texture of my wooden toy slightly uneven?

    All our toys are carefully hand-crafted, assembled, and painted with child-friendly non-toxic paints. Naturally, some slight unevenness can be expected. This is what makes each of our toys unique.

  • Why does my new toy have a slight smell to it?

    We oil our natural wood products with a mix of different nontoxic oils. A slight smell is typical for natural linseed oil which is completely harmless, and it will naturally decrease over time. For care simply use soapy water with a damp cloth for cleaning. Dry immediately. Do not submerge in water and do not use disinfectant or hot water on your toy.

  • I lost my Instructions sheet

    If you need instruction sheets for a toy you bought, please contact us and we will send you the desired instruction sheet.

  • What if I'm not happy with my toy?

    We want you to be happy. If there’s a problem first contact the shop where you purchased the toy, if that doesn’t help or your still not satisfied please feel free to write or call us for an individual assessment.

Safety
  • What of paint is used for my toy?

    We only use certified and safe paint on our toys. Please visit “Our World – Safety” to further read of the topic on how we take all necessary precautions in manufacturing safe toys only.

  • Sales for Europe and Oceania

    julia_zhu@classicntoys.com
  • Sales for North and South America

    charles.qiu@classicntoys.com
  • Sales for Asia

    ivy_zhang@classicntoys.com

My Account